• EXCHANGE & RETURN

EXCHANGE & RETURN

Exchange & Return Policy – GENZHUB

At GENZHUB, we want you to be completely satisfied with your purchase. If you're not happy, we’re here to help.

📦 Returns

  • You have 03 days from the date of delivery to request a return.
  • To be eligible, the item must be:
    • Unused and in the same condition you received it
    • In its original packaging with all tags intact
  • Proof of purchase (order number or receipt) is required.

🔄 Exchanges

  • We only replace items if they are:
    • Defective
    • Damaged
    • Incorrect item received
  • If you need an exchange, contact us within 7 days of delivery.

🚚 Return Process

  1. Email us at [your email here] with your order details and reason for return.
  2. Our team will review your request and provide instructions.
  3. Ship the product back to the provided address.

💰 Refunds

  • Once we receive and inspect your return, we will notify you.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

❌ Non-Returnable Items

  • Items on sale or clearance
  • Gift cards
  • Personal care or hygiene products (if applicable)

🚫 Shipping Costs

  • Shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.