• SHIPPING & HANDLING

SHIPPING & HANDLING

SHIPPING & HANDLING POLICY

Welcome to GENZHUB!
We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping & Handling Policy carefully to understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Time

Shipping times may vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Please note that delays may occur due to customs, weather conditions, or high demand.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions from time to time.

4. Order Tracking

  • Once your order is shipped, a tracking number will be provided via email.

  • You can use this number to track your order in real time.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes.

  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • GENZHUB is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Delayed Packages

  • If your package is delayed or lost in transit, please contact us at genzhub91@gmail.com

  • We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Damaged Items

  • If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • We will arrange a replacement or refund as applicable.

9. Contact Us

If you have any questions about your shipment, feel free to contact us at:
Email:genzhub91@gmail.com

Thank you for shopping with GENZHUB!